RETURN PROCESS
7.3 Products that have been purchased through the Site may only be returned to us at Göstinger Strasse 19/13 – 8020 Graz – Austria. To return a product to us, you must follow the steps mentioned below:
- Call / Email DAN & MÉZ’s Customer Contact Center. You may be asked at this stage to provide information about the product for us to make a first assessment of the con-dition of this product;
- DAN & MÉZs Customer Contact Center will provide you with a return merchandize authorization (RMA) number prior to returning your product;
- Arrange for the product (or products) to be returned to Göstinger Strasse 19/13 – 8020 Graz – Austia. We recommend that you use a carrier that allows tracking and monitoring of delivery status for your returns;
- You must include in the delivery package, the completed return form along with the product, all its accessories, any free items you received as part of your order, the Service Guide, the Warranty Card and all other documents, in their original box.
7.4 You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by DAN & MÉZ will be eligible for a refund.
CONDITION OF RETURNED PRODUCTS
7.5 We will verify that the returned product satisfies the conditions of the returns and exchanges policy and, if so, then proceed with the applicable refund or exchange.
7.6 Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), as well as with the original box and delivery package, including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
7.7 If you have received free items as part of your order, they must be returned with the products.
7.8 All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.
7.9 Failure to comply with these General Terms and Conditions will entitle us to refuse the returned product and send it back to you, at your own cost.
